Frequently Asked Questions

Yes, we are the offiial authorized reseller from SF Express International that providing parcels and document shipping services to different Asia countries. So you will be provided with one tracking number that can be used to track your delivery in SF official site since we manage the delivery all the way to the shipments in other countries.

This is optional as you can bring your own box or parcel. We can also provide you the box with the cost of only $1-2 depending on the sizes.

Bring your parcel or documents and simply visit our store at 8339 Kennedy Road, unit 2565, Markham, L3R 5T5 to ship!

We can ship any clothing, supplements, snacks, or any other electronics. However, anything contain alcohol (e.g. including hand sanitizer), cannabus, and ginseng etc. For full list please click here.

We ship all the parcels and documents to Hong Kong by plane as we are here to provide safest and fastest shipment services for our clients.

According to the Chinese Customs Department requirement, all parcels (not applicable to documents and luggage) must:根據中國海關要求，所以個人包裹（不適用於文件，行李及商業包裹），寄件人必須提供：

1. Provide proof of item value, which could be an invoice/ receipt/ online price screenshot, etc.物品價格證明，包含帳單/或收據/或網上價格截圖等。

2. Reciever's ID 收件人身分證正反面圖片